Welcome to Clogau Jewelry, where we craft each piece with the same care and precision as the ancient Celtic artisans who inspire us. These Terms and Conditions govern your use of our website and purchases from us. By accessing our site or making a purchase, you agree to these terms.

1. Website Use

Our website at clogaujewelry.com is designed for customers seeking high-quality Celtic-inspired jewelry, including gold and silver pieces for men and women.

User Responsibilities:

  • You must be at least 18 years old or have parental consent to make purchases
  • You agree to provide accurate account and payment information
  • You will not use our site for any unlawful purpose
  • You understand that product images may vary slightly from actual items

2. Products and Services

We specialize in handcrafted jewelry including:

  • Gold and silver necklaces, bracelets, rings, and bangles
  • Rose gold jewelry collections
  • Men’s and unisex jewelry pieces

Product Characteristics:

  • Each piece is individually prepared by our Birmingham artisans
  • Natural variations may occur in precious metals and stones
  • Product weights and dimensions are approximate

Availability:

We ship worldwide except to some Asian and remote regions. If we cannot fulfill your order, we will notify you promptly.

3. Ordering and Payment

Order Process:

  • Orders are processed within 1-2 business days
  • You will receive an order confirmation email
  • We reserve the right to refuse any order

Payment Options:

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing:

  • All prices are in GBP (£)
  • Prices include VAT where applicable
  • We reserve the right to correct pricing errors

4. Shipping and Delivery

Shipping Options:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

Delivery Terms:

  • Delivery times are estimates, not guarantees
  • You are responsible for providing accurate shipping information
  • Risk of loss passes to you upon delivery
  • Customs/duties are the customer’s responsibility

5. Returns and Refunds

Return Policy:

  • Returns accepted within 15 days of delivery for most items in original condition
  • We cannot accept returns on:
    • Earrings or any pierced jewelry (unless faulty)
    • Personalized or engraved items
  • Customers are responsible for return shipping costs unless item is faulty

Refund Process:

  • Inspection takes 3-5 business days after we receive your return
  • Approved refunds processed to original payment method:
    • Credit/Debit Cards: 5-10 business days
    • PayPal: 3-5 business days
  • Original shipping costs are non-refundable unless return results from our error

6. Intellectual Property

  • All website content, designs, and logos are our property
  • You may not reproduce, distribute, or create derivative works without permission
  • Celtic designs are inspired by historical patterns but are our unique interpretations

7. Liability Limitations

  • We are not liable for:
    • Delays beyond our reasonable control
    • Minor variations in product appearance
    • Indirect or consequential damages
  • Our total liability is limited to the purchase price of your order
  • We comply with all applicable UK consumer protection laws

8. General Provisions

  • These terms are governed by English law
  • Disputes will be resolved in English courts
  • We may update these terms; continued use constitutes acceptance
  • If any provision is invalid, the remainder remains in effect

9. Contact Information

For questions about these terms or your order:

Clogau Jewelry
35 High Street
Birmingham, GB B2M 1AH
Email: [email protected]

Like the enduring quality of Welsh gold, we stand behind our commitment to your satisfaction.